I actually had a problem with them last night, and for a split second all those bad reviews I read about FX OPEN started to really nag at me. I started to worry and was on the line with their chat for almost an hour, it kept freezing and I was losing the whole conversation each time. But after all that time they could not help me, so I emailed their support and the problem was fixed. It seems there is a 90 day inactivity clause that will shut your account down automatically without warning. But, I opened an ECN account a few weeks ago and added funds to it, and this account and my original Standard account are now separated even though I used to be able to log into both through the older one.
Not mad or anything, just wanting to see where the problem eventually lies, I am suspecting it is the fact that when the ECN account which is still there was created I did not copy the password for it (if I even received one) and assumed I did not need one since it was always accessed through the old account.
They got back to me pretty quick, definitely a big plus and informed me that the newer account is still live and active. But my old password doesn't work with it and I never received a new password for it because I previously accessed it by logging into the original account. So I'm back to the beginning password not working.
This will work eventually